Your order should be placed on our website. Unfortunately orders cannot be accepted via telephone, email or in an Aldi Store. Firstly you should browse the site and choose the right product for you. You can get some tips on suitable products by browsing the products by occasion. Once you have chosen your product you should add it to your basket, and follow the simple shopping basket process. When placing an order an item will remain in your ‘basket’ for up to 20 minutes. If your order is not completed within 20 minutes your transaction will be lost and so you will need to start the checkout process again.

You’ll be asked to complete your billing address details and also your chosen delivery address. Once you have reviewed and confirmed your order you will then be able to go through to the WorldPay transactional process where you will provide your credit or debit card details. When all of your payment details have been inputted and verified you will be re-directed to an order confirmation page. You will also then receive an order confirmation email. All orders can only be accepted from customers residing within Mainland UK and can only be delivered to addresses within Mainland UK.

You will pay for your order via our secure online payment process provided by WorldPay. We accept payment by all major credit and debit cards, excluding American Express. If you are experiencing any problems processing your order, please call our Customer Services on 0844 811 2480 from 9am to 5pm Monday to Friday. Once we receive your order we will automatically send you an email confirming your order details.

Your chosen item will be provided in a very sturdy and quality cardboard box. The box will be quite large for courier bouquets and slightly smaller for postal bouquets. The box is white with a pale blue design. The box also includes text regarding flower care instructions. The box will not include an Aldi logo but has the Aldi Flowers website address detailed. You can see an image of how the boxes look on our Delivery Information page. Your item will be carefully packaged to sustain the journey to your chosen address. If you are unhappy at all with the way in which your item arrives please contact our Customer Services on 0844 811 2480 from 9am to 5pm Monday to Friday. Unfortunately the vase pictured with the bouquet will not be included within the order. During busy periods we may send the item in alternative packaging but the quality and value expected from Aldi Flowers will still remain. Please review the individual product descriptions for how an item may be planted or wrapped.

Yes. This can be simply done once you have selected your product and begin the checkout process. Once you have inputted your address and the recipient's address details within the checkout you can enter a personal message at stage 3.

With regards to Courier delivered items, there are no deliveries carried out on a Sunday or on a Bank Holiday. Orders that are received on these days will be processed on the next available working day. Your order will usually arrive within the next day if ordered before 2pm or you can select for a future date of up to 3 months in advance. There are some postcodes which are excluded from the next day service. Please review our Delivery Information page for all exclusions. For Postal items these are sent via 1st Class Royal Mail and take approximately 1 - 3 working days to arrive – we regret that on these bouquets, delivery dates cannot be chosen or guaranteed. Delivery will occur Tuesday to Saturday.

In the event of your order not arriving when you expect in the first instance you can check the status of the delivery for courier items at our delivery partners website www.hdnl.co.uk. Use your unique order tracking code, provided in your confirmation email to check your orders delivery status. If you have any other queries regarding the arrival of the product you can contact the Customer Service department. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk.

At the checkout process on the website we will confirm when your order will be delivered by. If you wish to trace your delivery you can do this via our delivery partners website at www.hdnl.co.uk.

To track your delivery you will need to reference your order tracking code which will be provided to you in your order confirmation email that you will receive after your order has been placed.

If your order arrives and it’s not the same item as ordered it may be that the item you selected was unavailable. In this instance we always endeavour to send an item of equal price and quality or if no equivalent is available we will send an item of greater price at no additional cost to you. If the item arrives damaged then please contact our Customer Service department. Here you can request a replacement order or request a full refund. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk.

Delivery can only be completed upon signature. Delivery to certain locations where a third party recipient is involved, such as a neighbour’s address, hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. In the instance of there being difficulties in delivering your order to the intended recipient we may contact the recipient using the contact details you provided to us.

Unfortunately all Aldi Flowers orders must be delivered to an address of your choice. Any queries associated with the Aldi Flowers website should be directed to our Customer Service department rather than a store also. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk.

You can view all Aldi Special Buys and core product range at www.aldi.co.uk. However orders cannot be placed online for these products. You are also able to use our online photo service at www.aldiphotos.co.uk. From 8th January 2008 you will also be able to book holidays via the Aldi Travel service at www.alditravel.co.uk. At present no other Aldi products are available to buy online. For details of your nearest store please visit out Aldi Store locator at www.aldi.co.uk.

Absolutely. All Aldi Flowers products have been selected for their quality and value. Our flower growers are experts and really understand the process required for producing such beautiful plants and flowers. You can find out more about our growing process within the Seed to Doorstep page on the website. Our delivery service also has vast experience in delivering delicate and valuable items. So you can be sure that your item will arrive in the best way possible.

When requesting an order to be cancelled customers should do this by telephone rather than email. This will guarantee that the order will be cancelled straight away. All orders may be cancelled up to 2pm on the day before delivery for Courier items and 5 working days before expected delivery of Postal items. Cancellations can be made by contacting Customer Services. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. To amend your order, please contact the Aldi Flowers Customer Service Team via telephone or email. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk.

If you are completely dissatisfied with your order when it arrives for a specific reason you can request a full refund. In all cases of dissatisfaction we will always offer an alternative product before offering a full refund. If you would like to request a refund or replacement product please contact our Customer Service department. Customer Services are available from 9am to 5pm Monday to Friday, on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk. When you contact us you will be required to state your reason for a refund so that we can learn more about our service to you. Refunds may only be requested up to 24 hours after receipt of delivery. A refund will be payable back onto customers card within 3-4working days.

To check the status of a refund you can contact Aldi Flowers Customer Services from 9am to 5pm Monday to Friday on 0844 811 2480. Alternatively please contact us by email on customer.services@flowersupport.co.uk.

Should you be in any way dissatisfied with the Aldi Flowers service, all complaints can be provided in the following ways:

By post
Aldi Flowers Website. Aldi Services LTD. Holly Lane, Atherstone, Warwickshire, CV9 2SQ
Registered in England No. 2321869
By phone
Please call 0844 811 2480, 9am to 5pm Monday to Friday.
By email
Please contact customer.services@flowersupport.co.uk.